Briefing

The aircraft maintenance business has seen rapid and radical changes over the last few years characterised by:

• Growing pressure on costs
• Need to achieve performance improvements and process efficiencies because of ever-shorter ground times available for maintenance / repair operations
• Focus on real-time tracking of maintenance activities and related costs, improved inventory valuations and elimination of errors in warranty management
• Need for comprehensive management information to monitor and control the business indicators
• Trend to maximize revenues from third party work
• Need to monitor and control the work performed by third party maintenance vendors

World Zhulu listened to the airline industry and the high cost associated with implementing current airline MRO solutions. The main problem was that current systems and their interfaces provide end-users with a difficult transition. As we all know, the end result of this scenario is poor software adoption and wasted dollars. A big problem was providing users useless screens and not allowing places for relevant information that had been in previous workflows. Another issue was MRO systems not communicating with necessary departments when tasks in the chain were completed. We listened to the actual users for airline MRO software and followed their daily activities. The World Zhulu solution provides a cohesive maintenance support information environment.